Frequently Asked Questions

How long will it take to tune my ride?

It all depends on the shape it’s in when you bring it in. That said, we pride ourselves on fast, efficient service. Expect us to complete your bike in a matter of days—typically 3–5 days—not weeks.

What's included in your tune-up?

Our tune-up is designed to include everything needed to put your bike into the best condition possible without changing parts.

At that point, if we believe your bike needs new parts, we will contact you to discuss concerns and options for your specific bike. Ultimately, the choice of whether or not to do more is yours.

For more details, see our Tune-Up Process on the Services page.

What if I don’t know what kind of service my bike needs?
Call us or email us to arrange a time to drop by so we can take a look. We’ll assess your bicycle and let you know what we think it needs.
Why should I use Bent Rim Cycle?
We want you out riding your bike! With our appointment scheduling system, you can have your bike serviced when you’re not available to ride it and ready when you are. Don’t wait the typical one-to-two-week turn-around to get back on your bike—contact us and we’ll have you out riding again in no time!
Suspension—How do I maintain my fork and shock?

If you’re like most people, you don’t, but you should and we can help!

Forks and shocks are maintained based on number of riding hours. We recommend services at 50-hour and 200-hour intervals. We will help you determine what you need, when.

Cost depends on the type of fork or shock, due to the oil volume and seal kit required. We’ll let you know up-front.

How can I pay for my bike service?

You can pay for your service by cash or e-transfer.

When do I pay for my service?
When you pick up your bike, we will ask you to pay for your service.
How does your booking system work?

Here’s the rundown…

On the Booking page:

  1. Service: Select either the Standard Tune-Up or Custom Service. (If you’re not sure what you need, choose either one and we’ll assess your bike and let you know.)
  2. Date: Choose the Day you want to drop off your bike. We need 24-hours notice.
  3. Time: A list of time slots will appear. Choose the Time of your service from the time slots available.
  4. Contact Details: Enter in your contact details so we can reach you.
  5. Confirmation: Please confirm your willingness to pay by cash or e-transfer when you pick up your bike.
  6. Email: You will receive an email confirming your appointment.
Are all bikes finished at the agreed-upon time?

Sadly, no, not always, Sometimes a bike requires more service than anticipated, and possibly new parts, which need to be ordered. But we’ll always contact you in advance to let you know!

Can you perform bicycle repairs that are not listed on your service pages?

Yes, simply send us an email and tell us what you need.

Do you guarantee your work?

If you are not happy with the work we have performed, we will resolve the problem immediately.

Are your mechanics certified?

Yes, our mechanics have been certified by the Winterbourne Bicycle Institute, Canada’s leading accredited bicycle mechanic training facility.

Do you repair all types of bicycles?

Yes, we repair all makes and models of bicycles, including e-bikes.

If you have something unique, give us a call or send us an email to tell us about it.

Do you repair e-bikes?

Yes, we can complete mechanical services on e-bikes.

If you have something unique, give us a call or send us an email to tell us about it.

George was friendly, knowledgeable and efficient. He let me know exactly what I needed to get my bike up and running and had the work completed only a few hours after I had dropped it off!