Frequently Asked Questions

How long will it take to tune my ride?

It all depends on the shape it’s in when you bring it in. That said, we pride ourselves on fast, efficient service. Expect us to complete your bike in a matter of days, not weeks.

Why should I use Bent Rim Cycle?
We want you out riding your bike! With our appointment scheduling system, you can have your bike serviced when you’re not available to ride it and ready when you are. Don’t wait the typical one-to-two-week turn-around to get back on your bike—contact us and we’ll have you out riding again in no time!
What if I don’t know what kind of service my bike needs?
Call us or email us to arrange a time to drop by so we can take a look. We’ll assess your bicycle and let you know what we think it needs.
How can I pay for my bike service?

You can pay for your service by cash or e-transfer.

When do I pay for my service?
When you pick up your bike, we will ask you to pay for your service.
How does your booking system work?
Here’s the rundown…
1. On the Service Packages page, select the service of your choice by clicking on the Schedule It button at the bottom of the comparison chart.
2. You will land on our Service Booking page.
3. Fill in your contact information.
4. Choose the Day and Time of your service from the time slots available in the list.
5. You will receive an email confirming your appointment.
Are all bikes finished at the agreed-upon time?

Sadly, no, not always, Sometimes a bike requires more service than anticipated, and possibly new parts, which need to be ordered.

Can you perform bicycle repairs that are not listed on your service pages?

Yes, simply send us an email and tell us what you need.

Do you guarantee your work?

If you are not happy with the work we have performed, we will resolve the problem immediately.

Are your mechanics certified?

Yes, our mechanics have been certified by the Winterbourne Bicycle Institute, Canada’s leading accredited bicycle mechanic training facility.

Do you repair all types of bicycles?

Yes, we repair all makes and models of bicycles. If you have something unique, give us a call or send us an email to tell us about it.

George was friendly, knowledgeable and efficient. He let me know exactly what I needed to get my bike up and running and had the work completed only a few hours after I had dropped it off!