Frequently Asked Questions
Get answers to your questions about Bicycle Service and E-Bike Purchase below.
Bicycle Repair & Maintenance Service FAQs
How long will it take to tune my ride?
It all depends on the shape it’s in when you bring it in. That said, we pride ourselves on fast, efficient service. Expect us to complete your bike in a matter of days—typically 3–5 days—not weeks.
What's included in your tune-up?
Our tune-up is designed to include everything needed to put your bike into the best condition possible without changing parts.
At that point, if we believe your bike needs new parts, we will contact you to discuss concerns and options for your specific bike. Ultimately, the choice of whether or not to do more is yours.
For more details, see our Tune-Up Process on the Services page.
What if I don’t know what kind of service my bike needs?
Why should I use Bent Rim Cycle?
Suspension—How do I maintain my fork and shock?
If you’re like most people, you don’t, but you should and we can help!
Forks and shocks are maintained based on number of riding hours. We recommend services at 50-hour and 200-hour intervals. We will help you determine what you need, when.
Cost depends on the type of fork or shock, due to the oil volume and seal kit required. We’ll let you know up-front.
How can I pay for my bike service?
You can pay for your service by cash or e-transfer.
When do I pay for my service?
How does your booking system work?
Here’s the rundown…
On the Booking page:
- Service: Select either the Standard Tune-Up or Custom Service. (If you’re not sure what you need, choose either one and we’ll assess your bike and let you know.)
- Date: Choose the Day you want to drop off your bike. We need 24-hours notice.
- Time: A list of time slots will appear. Choose the Time of your service from the time slots available.
- Contact Details: Enter in your contact details so we can reach you.
- Confirmation: Please confirm your willingness to pay by cash or e-transfer when you pick up your bike.
- Email: You will receive an email confirming your appointment.
Are all bikes finished at the agreed-upon time?
Sadly, no, not always, Sometimes a bike requires more service than anticipated, and possibly new parts, which need to be ordered. But we’ll always contact you in advance to let you know!
Can you perform bicycle repairs that are not listed on your service pages?
Yes, simply send us an email and tell us what you need.
Do you guarantee your work?
If you are not happy with the work we have performed, we will resolve the problem immediately.
Are your mechanics certified?
Yes, our mechanics have been certified by the Winterbourne Bicycle Institute, Canada’s leading accredited bicycle mechanic training facility.
Do you repair all types of bicycles?
Yes, we repair all makes and models of bicycles, including e-bikes.
If you have something unique, give us a call or send us an email to tell us about it.
Do you repair e-bikes?
Yes, we can complete mechanical services on e-bikes.
If you have something unique, give us a call or send us an email to tell us about it.
E-Bike Purchase FAQs
I'm interested in purchasing an e-bike from you; where should I start?
Remember, please no drop-ins; we are not a retail store. To ensure we're at the shop when you'd like to talk bikes, please do call or text us in advance; if you drop in, we may not be there.
How long will it take to get my new e-bike?
Expect to be on your bike in about a week.
Your bike will be shipped to us; it will typically arrive in 3 to 4 days, if it was in stock.
We will assemble it and inspect it.
Then, we'll contact you to schedule a time to come it for an ergonomic fitting with adjustments and to show you how to operate it.
And then off you ride!
How do I pay for my new e-bike?
When you order your bike, we will request a 50% deposit. We'll request the final 50% when you pick up your bike.
Do you repair e-bikes?
Yes, we can complete mechanical services on e-bikes.
If you have something unique, give us a call or send us an email to tell us about it.